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There will be a 20% re-stocking fee if customer wants a refund. If customer wants to trade for a different pedal there is no restocking fee, only a shipping fee - depending on customer locaion. The customer has 7 days to return the item after they receive it. The pedal must be exactly as new, with the original packing and in new condition. Once I receive the pedal back and inspect it, a refund or trade will be given.